Software alone does not change how a forwarding office works. Our implementation team configures Flikma around your lanes, your carriers and your chart of accounts — and stays on the line long after go-live.
Every engagement is scoped around your operation. Nothing here is a mandatory upsell — take what you need.
A dedicated implementation specialist configures your companies, chart of accounts, logistics services, carrier rates and ZATCA registration so you are operating correctly from week one — not correcting data for a month.
Leaving a legacy ERP or a decade of spreadsheets? We extract, clean and load your customers, suppliers, open jobs, unpaid invoices and outstanding balances so your new system starts with the truth, not an empty ledger.
Run in your own office, in your own timezone, using your own live data. We train the operations team and the finance team separately, because they need different things from the same screen.
Every forwarder has one thing their competitors do not. We build the integration to your WMS, your carrier portal, your bank, or the bespoke report your board has asked for — scoped, estimated and delivered against a fixed scope.
Phase 2 onboarding is where projects stall. We generate your CSR, run the compliance check, complete the simulation, issue your production CSID and verify your first clearance — alongside you, not instead of you.
Go-live is the start. Our support team covers the Gulf business hours your team works, and our managed service keeps your master data, users and reports healthy so you never have to think about the software.
This is the actual sequence we run. No two implementations are identical, but the shape is always the same, and you always know which step you are on.
Book a scoping callTwo to three hours with the people who actually move the freight. We map your current process, list the gaps and agree what "working" looks like.
Companies, branches, chart of accounts, tax settings, logistics services, carrier rates, invoice numbering and ZATCA registration are configured in your tenant — not on a demo account.
Masters loaded and validated, then open jobs, unpaid invoices and balances. We reconcile the trial balance until it matches your old system.
CSR → compliance CSID → simulation → production CSID. Run in parallel with configuration so you are not waiting on the gateway at go-live.
Role-based sessions for your team, run on your data. We do not demo on sample records — you practise on your own shipments.
You go live on a chosen date with our team on standby for the first two weeks. After that you move to normal support with a named account manager.
Every plan includes onboarding support. These are for the teams who want more of it.
Included with every subscription
One-off project, fixed scope
Ongoing, annual contract
Service costs are quoted per project and depend on data volume, entity count and integration scope. Ask for a fixed-price quote →
No. Every subscription includes documentation, onboarding guides and support. The services packages are for teams who want a partner to do the configuration, migration and training hands-on. Plenty of customers start on their own and engage us later — that is completely normal.
Almost certainly. We have migrated customers off legacy freight ERPs, generic accounting packages and long-lived Excel workbooks. If you can export it as CSV or SQL, we can load it. If you cannot, we will tell you what we need.
Yes. Training is available in Arabic and English, on-site in Riyadh, Manama or Dubai or remotely. The software itself is bilingual throughout, including printed invoices and bills of lading.
Within the Gulf we can usually have an implementation lead with you within a week of agreeing scope. Remote configuration can start the same day, which is usually the faster route for anything outside configuration and training.